Refund policy

Return & Refund Policy for Eluxera.com

Effective Date: 4/17/2026

At Eluxera, we want you to be satisfied with your purchase. This Return & Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition
The item must be in its original packaging
Proof of purchase (order number or receipt) is required
2. Non-Returnable Items

We do not accept returns for:

Final sale or clearance items
Gift cards
Items that have been used, worn, or damaged by the customer
Personalized or custom-made products (if applicable)
3. Return Process

To initiate a return, please contact us at:
EluxeraShop@gmail.com

Include:

Your order number
Reason for return
Photos (if the item is damaged or defective)

If your return is approved:

We will provide return instructions
Customers are responsible for return shipping costs unless the item is defective or incorrect
4. Refunds

Once your return is received and inspected:

We will notify you of the approval or rejection of your refund
If approved, your refund will be issued to your original payment method within 5–10 business days

Please note:

Original shipping costs are non-refundable
It may take additional time for your bank or credit card provider to process the refund
5. Exchanges

We only replace items if they are:

Defective
Damaged
Incorrect (wrong item received)

If you need an exchange, contact us at:
EluxeraShop@gmail.com

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.

Please include:

Your order number
Clear photos of the item and packaging

We will resolve the issue by offering:

A replacement, or
A full refund (if applicable)
7. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again
Contact your credit card company (processing times may vary)
Contact your bank

If you’ve done all of the above and still have not received your refund, contact us at:
EluxeraShop@gmail.com

8. Cancellations
Orders can only be canceled within 24 hours of being placed
After this time, your order may already be processed or shipped and cannot be canceled
9. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: EluxeraShop@gmail.com

Website: Eluxera.com