Shipping policy

Shipping Policy for Eluxera.com

Effective Date: 4/17/2026

Thank you for shopping with Eluxera. This Shipping Policy outlines how we process and deliver your orders.

1. Order Processing Time
Orders are typically processed within 1–3 business days
Orders are not processed on weekends or holidays
You will receive a confirmation email once your order has been placed
A second email with tracking information will be sent once your order has shipped
2. Shipping Times

Estimated delivery times:

United States: 5–12 business days
International: 7–20 business days

Please note:

Shipping times are estimates and may vary due to high demand, carrier delays, or customs processing
Delivery times do not include order processing time
3. Shipping Costs
Shipping costs are calculated at checkout based on your location
We may offer free shipping promotions from time to time
4. Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow 2–5 days for tracking information to update.

5. Delays

Eluxera is not responsible for shipping delays caused by:

Postal service issues
Customs delays
Weather conditions
Incorrect shipping information provided by the customer
6. Incorrect Addresses
Customers are responsible for entering the correct shipping address
If an incorrect address is provided, we may not be able to update it after the order is processed
If the package is returned to us, additional shipping fees may apply
7. Lost or Stolen Packages

Eluxera is not responsible for lost or stolen packages once they are marked as delivered.

If your package is marked delivered but not received, please:

Check with neighbors or your local carrier
Contact the shipping carrier directly
8. Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with:

Your order number
Photos of the damaged item and packaging

We will review and offer a replacement or refund if applicable.

9. International Shipping
Customers are responsible for any customs duties, taxes, or import fees
These fees are determined by your country’s regulations and are not controlled by Eluxera
10. Contact Us

If you have any questions about your order or shipping, please contact us:

Email: EluxeraShop@gmail.com

Website: Eluxera.com